ChatLink

The specialised factual customer support agent for government services

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How ChatLink works

Transform your agency's citizen support with AI that reduces operational costs while improving service quality and compliance.

query_stats Operational Efficiency

Reduce call center volume by 65% and staff workload with intelligent routing that automatically directs citizens to the right department and services.

verified Compliance & Accuracy

Ensure 100% factual information delivery with our verification system that only pulls from approved government databases and documentation.

insights Data-Driven Insights

Gain valuable analytics on citizen needs, service usage patterns, and common pain points to continuously improve your agency's service delivery.

Implementation Benefits

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Before ChatLink

  • cancel Average 18-minute call wait times
  • cancel 26% transfer rate between departments
  • cancel 43% of inquiries require follow-up calls
auto_awesome ChatLink Implementation
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85%

First contact resolution

47%

Cost reduction

24/7

Service availability

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ROI Highlights

  • check_circle Average 2.3 month implementation time
  • check_circle 92% citizen satisfaction rating
  • check_circle Integrates with existing government systems

What can

ChatLink

help citizens with?

description Applications & Forms
  • License applications
  • Benefit enrollment forms
  • Permit requests
  • Registration documents
info Program Information
  • Social benefit eligibility
  • Educational resources
  • Healthcare services
  • Community programs
search Status Checking
  • Application progress
  • Benefit payment status
  • Tax refund tracking
  • License renewals
folder Document Requests
  • Birth certificates
  • Property records
  • Tax transcripts
  • Identification documents

Access

services

phone

Call Center

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Government Office

computer

Government Portal

Innovative

Features

100%

Verified government information

Smart

Citizen-centric service routing

Secure

Compliant with government standards

Sync

Connected to agency databases

Trusted Knowledge Base

Our factually accurate knowledge repository ensures citizens receive consistent, verified information across all support channels.

verified Official Source Integration

Direct integration with government databases and documents ensures all information is pulled from authoritative sources, eliminating misinformation risks.

update Real-Time Updates

Automatic synchronization with policy changes and program updates ensures citizens always receive the most current information, reducing confusion and repeat inquiries.

gavel Compliance Verification

All information undergoes rigorous compliance checks to ensure accuracy, adherence to regulations, and proper representation of government services and requirements.

Verified Knowledge Articles

Tax Filing Procedures

Official documentation on current tax filing requirements and deadlines.

Source: Tax Authority Updated: May 2023
Housing Assistance Programs

Comprehensive guide to eligibility requirements for housing support services.

Source: Housing Department Updated: June 2023
License Renewal Guide

Step-by-step instructions for online and in-person license renewals.

Source: DMV Updated: April 2023
security

Knowledge Verification Process

  • check_circle Source verification with official government records
  • check_circle Expert review by department specialists
  • check_circle Monthly audits and accuracy certification